If they had a brain

Insurance companies are truly there just to steal your money. I've been arguing with them for over a month now, they still need "more documentation" and "it is economically feasible to spend almost 9000kr repairing a 3 year old laptop with an insurance value of 17000 that was repaired less than 14 months ago". I wonder if you need less than a brain to work as a consultant for some of these companies. Jeez.